Warranty Policy
Last Updated: February 2026
This Warranty Policy outlines the limited warranty coverage provided by Galactic Trove for products purchased through our website.
1. Limited Warranty Coverage
Galactic Trove provides a limited warranty covering manufacturing defects or damage present at the time of delivery.
If you receive a defective or incorrect item, you must notify us within 7 days of delivery.
2. What Is Covered
- Manufacturing defects.
- Items damaged during shipping (with photographic evidence).
- Incorrect products sent by mistake.
3. What Is Not Covered
- Damage caused by misuse, improper handling, or modification.
- Normal wear and tear.
- Damage caused by heat, water, or environmental exposure.
- Minor packaging imperfections.
- Issues reported after 7 days of delivery.
4. Manufacturer Warranty
Some products may be covered by a manufacturer’s warranty. In such cases, warranty claims beyond our 7-day coverage period must be directed to the original manufacturer.
5. Warranty Claim Process
To submit a warranty claim, please contact:
Email: contact@galactictrove.com
Please include:
- Your order number
- Clear photos of the issue
- A detailed description of the defect
6. Resolution Options
If your claim is approved, we may offer one of the following at our discretion:
- Replacement item
- Partial refund
- Full refund
7. Limitation of Liability
To the maximum extent permitted by law, Galactic Trove’s liability under this warranty is limited to the original purchase price of the product.
8. Legal Rights
This Warranty Policy does not affect any statutory rights you may have under applicable consumer protection laws.
9. Related Policies
10. Policy Updates
We reserve the right to update this Warranty Policy at any time. Changes will be posted on this page with a revised date.
