Shipping Policy

Last Updated: February 2026

This Shipping Policy outlines how orders placed on Galactic Trove are processed and delivered.

1. Order Processing Time

  • Orders are processed within up to 5 business days (excluding weekends and public holidays).
  • During high-demand periods, processing times may vary slightly.

2. Tracking Information

Tracking information is typically provided within 7 days from the order date. Once your order has shipped, you will receive a tracking number via email.

3. Shipping Times

Estimated delivery times vary depending on destination:

  • Europe: 7–15 business days
  • International: 10–20 business days

Please note that delivery times are estimates and may be affected by customs processing, carrier delays, weather conditions, or other factors beyond our control.

4. Shipping Fees

Shipping costs are calculated at checkout unless otherwise stated during promotions or special offers.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

6. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses provided at checkout.

7. Lost or Stolen Packages

If tracking confirms delivery to the address provided, Galactic Trove is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly.

8. Delayed Shipments

While we strive to deliver orders within estimated timeframes, we are not liable for delays caused by carriers, customs authorities, or force majeure events.

9. Non-Delivery Claims

If you have not received your order within the estimated timeframe, please contact us at:

Email: contact@galactictrove.com

We will investigate the issue with the carrier before issuing any replacement or refund in accordance with our Refund & Return Policy.

10. Related Policies

11. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with a revised date.

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