Customer Support Policy

Last Updated: May 27, 2025

1. Support Channels

• Email: contact@galactictrove.com
• Phone: [Phone Number] (Business hours: 9:00 AM – 5:00 PM EST)

2. Response Time

• Respond within 24 hours to email requests.
• Emergency support via phone during business hours.

3. Types of Support

• Assistance with assembly or replacing defective parts.
• Resolution of shipping issues (damage, delays).
• Guidance on product maintenance and usage.

4. Contact

Email: contact@galactictrove.com