Customer Support Policy
Last Updated: February 2026
At Galactic Trove, we are committed to providing responsive and reliable customer support. This policy outlines how we handle customer inquiries, order concerns, and post-purchase assistance.
1. Contacting Us
If you need assistance, please contact us at:
Email: contact@galactictrove.com
We aim to respond to all inquiries within 24–48 business hours (excluding weekends and public holidays).
2. Order Processing Time
- Orders are processed within up to 5 business days.
- Once shipped, tracking information is typically provided within 7 days from the order date.
Please ensure your shipping information is accurate at checkout.
3. Order Changes & Cancellations
- Orders may only be modified or canceled within 12 hours of purchase.
- Once an order has entered processing or shipping stages, it cannot be changed or canceled.
4. Incorrect Shipping Address
Customers are responsible for providing accurate shipping details. Galactic Trove is not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided at checkout.
5. Damaged, Defective, or Missing Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and provide:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
We will review the case and provide an appropriate resolution in accordance with our Refund & Return Policy.
6. Shipping Delays
Delivery times may vary depending on destination and carrier conditions. While we strive to ensure timely delivery, we are not responsible for delays caused by customs, courier disruptions, or force majeure events.
Please review our Shipping Policy for more details.
7. Customer Conduct
We expect respectful communication. Abusive, fraudulent, or threatening behavior may result in refusal of service.
8. Related Policies
9. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with a revised date.
