Refund & Return Policy

Last Updated: February 2026

At Galactic Trove, we strive to ensure customer satisfaction. This policy outlines the conditions under which returns and refunds are accepted.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Sealed products should remain unopened unless inspection is reasonably necessary to assess the nature, characteristics, and functioning of the item in accordance with applicable consumer protection laws.
• Proof of purchase is required.

2. Non-Returnable Items

• Opened or used collectible figures.
• Items damaged due to misuse or improper handling.
• Items returned without prior approval.

3. How to Request a Return

To initiate a return, contact us at:

Email: contact@galactictrove.com

Please include your order number and reason for return. We will provide return instructions if your request is approved.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method.
• We are not responsible for lost return shipments.

5. Refund Process

• Refunds are issued only after we receive and inspect the returned item.
• Approved refunds will be processed to the original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your payment provider.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery and provide clear photos of the item and packaging. We will review and offer a replacement or refund where appropriate.

7. Order Cancellations

• Orders may be canceled within 12 hours of purchase.
• Once processing has begun, orders cannot be canceled.

Please refer to our Customer Support Policy for processing timelines.

8. Non-Delivery Claims

If tracking confirms delivery to the address provided, customers should first contact the carrier. We will assist in investigating delivery disputes where appropriate.

Shipping timelines are outlined in our Shipping Policy.

9. Chargebacks & Fraud Prevention

We reserve the right to dispute fraudulent chargebacks. All orders are subject to verification and fraud screening.

10. Policy Updates

We reserve the right to modify this policy at any time. Updates will be posted on this page with a revised date.

11. Contact Information

If you have any questions about returns or refunds, please contact us at:

Email: contact@galactictrove.com